Frequently Asked Questions
What do I do if I have questions about my loan?
Click on the "Contact Us" tab at the top left and you can send us a detailed message regarding your questions. You can also contact us by phone at 615-393-0970 via voicemail or SMS.
What is a co-signer?
A co-signer is a person that agrees to join the primary borrower in being responsible for the payment and loan obligation. All co-signers are fully responsible for payment just as the borrower is. You may benefit from using a co-signer if that co-signer strengthens the credit worthiness or ability to pay.
How do I get the title to my vehicle?
Once we have received the full pay-off amount to fulfill your loan agreement, your title will be sent to you via USPS within 14 business days.
What is my payoff?
Contact us directly to get an accurate payoff on your loan. Your most recent balance shown on your receipt is not your payoff amount. It will be very close, however, it IS NOT an accurate total of what is owed to payoff your loan.
Does my loan have Gap Insurance?
We do not offer Gap Insurance at this time.
Can I make payments online?
Yes. Online payments can be made at anytime. We accept debit card payments and the system can process your payment 24/7.